The following questions and answers relfect our most popular support queries.
If you are unable to find a solution here, please email: email@example.com or call us on +44 (0) 1224 744 111 where we would be delighted to assist you.
Q. Where do I need to return equipment for repair or calibration?
A. If you are in the UK, please return all equipment for service or repair to the following address:
Tritech International Ltd
Westhill Business Park
AB32 6JL. Scotland
If you are not in the UK, please locate your nearest Tritech Distributor here.
Q. Do I need to obtain a RMA (Return Materials Authorisation) before returning items for service or calibration?
A. Our current system does not require a RMA to be issued prior to the return of equipment. Please return your equipment to us and upon receipt, a RMA will then be issued.
If you require a RMA to return the unit, we will be able to issue a reserved number for you.
Q. How do I find out about the status of my equipment that was returned for repair or calibration?
A. Please contact our Customer Support Team by either email (firstname.lastname@example.org) or telephone (+44 (0) 1224 744 111). Please ensure that you state the Tritech serial number of the unit as this will aid us in finding your equipment quickly.
Q. Why are the appendices in the PA Altimeter manual blank?
A. The PA range of Altimeter products available from Tritech come in a wide variety of connector, material and electrical wiring options. As these variations can, at times, be highly specific and individual to a single Altimeter, we utilise the Appendices to tailor the manual for individual customers at point of sale.
Q. How can I get the pin out, or material information for my Altimeter?
A. Please contact Tritech’s Customer Support Team (on +44 (0) 1224 744 111 or email@example.com) with your Altimeter’s full serial number (e.g. S02125.123456) and they will be able to forward you full details of your unit.
Q. Can I get a copy of the Calibration Certificate for my Bathymetric system?
A. Please contact Tritech’s Customer Support Team (on +44 (0) 1224 744 111 or firstname.lastname@example.org) with the full serial number of your Bathymetric system (e.g. S03690.987654) and they will be able to forward you an electronic copy of the original, or last known, calibration – as performed by our in house calibration facility.
Q. My SCU reports a TMO COM AIF Error on Com Port 1 – should I be worried?
A. On new systems Seanet Pro, the Tritech software that runs on the SCU, is looking at Com Port 1 for sensor information. If it doesn’t find any it reports the TMO error that you are seeing. If you do have a Tritech unit connected to that port which isn’t working, please contact our Customer Support Team (on +44 (0) 1224 744 111 or email@example.com). If you do not have a Tritech unit connected to that port you can either ignore the error, or disable the Com Port in the Seanet Pro software by doing the following:
Go to the Utilities drop down menu and select Com Setup
For the AIF device that has Com Port 1 selected, ensure that the Enable box is unchecked
Close the Com Setup window