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FAQ

Frequently Asked Questions

Yes, you will need to request an RMA number by completing this form and returning to our Service team at service@tritech.co.uk prior to the return of equipment. Please ensure your RMA number is shown prominently on the documents/labels accompanying your shipment.

If you are in the UK, please obtain an RMA number and return all equipment for service or repair to the following address*:

Tritech International Limited
Design, Manufacturing and Service
Oubas Hill
Next Ness Lane
Ulverston
Cumbria
England
LA12 7LB
United Kingdom

If you are not in the UK, please locate your nearest Tritech local representative here.

Yes, you can find some useful information here..

Please contact our Product Service Team by either emailing (service@tritech.co.uk) or telephone (+44 (0) 1224 744 111) (option 1). Please ensure that you state the Tritech serial number of the unit as this will aid us in finding your equipment quickly.

The retirement notices can be found in the Resources page.  To go directly to them click on the link "Retirement Notices"

The technical notices can be found in the Resources page. To go directly to them click on the link "Technical Notices"

Yes! The MicronGemini has been integrated with the Diver Mounted Display.

We've created a video which you can watch here to explain how to clean your Diver Mounted Display (DMD). 

We've created a video which you can watch here to explain how to update your DMD Subsea Computer.

Genesis which can be downloaded here.

On new systems, Seanet Pro, the Tritech software that runs on the SCU, is looking at Com Port 1 for sensor information. If it doesn’t find any it reports the TMO error that you are seeing. If you do have a Tritech unit connected to that port which isn’t working, please contact our Customer Support Team (on +44 (0) 1224 744 111 (option 2), or support@tritech.co.uk).

If you do not have a Tritech unit connected to that port you can either ignore the error or disable the Com Port in the Seanet Pro software by doing the following:

  • Go to the Utilities drop down menu and select Com Setup
  • For the AIF device that has Com Port 1 selected, ensure that the Enable box is unchecked
  • Close the Com Setup window

Product Repair and Service

If you are unable to find a solution here, please email the Product Service Team at: support@tritech.co.uk or call us on +44 (0) 1224 744 111 (option 1) where we would be delighted to assist you.

This is nearly always an issues with the RS232 ground which is usually missing.  Check for continuity on the copper sections between each end of the cable.

On the small change it is not then it a RS485 device connected to an RS232 port.

This document will help to get the basics sorted out - Serial Port Connection and Setup rev 1

Green can be made by mixing equal amounts of Blue and Yellow.

Adjusting the proportions of the colours will vary the tone.  More Yellow will create a warmer Green whereas more Blue will make it cooler.

The Gemini 1200ik is a dual frequency version of the Gemini 720ik. The operating frequencies are 720kHz and 1200kHz for close inspection.

The PA range of Altimeter products available from Tritech come in a wide variety of connector, material and electrical wiring options. As these variations can, at times, be highly specific and individual to a single Altimeter, we utilise the Appendices to tailor the manual for individual customers at point of sale.

Please contact Tritech’s Customer Support Team (on +44 (0) 1224 744 111 (option 2), or support@tritech.co.uk) with your Altimeter’s full serial number (e.g. S02125.123456) and they will be able to forward you full details of your unit.

The calibration frequency guidance document can be found under the technical notices in the Resources page. To go directly to them click on the link "Technical Notices"

Alternatively, the document can be accessed here: Calibration Frequency Guidance

Please contact Tritech’s Customer Support Team (on +44 (0) 1224 744 111 (option 2), or support@tritech.co.uk) with the full serial number of your Bathymetric system (e.g. S03690.987654) and they will be able to forward you an electronic copy of the original, or last known, calibration – as performed by our in-house calibration facility.

Currently there is not a Software Development Kit for the MicronNav System in either the Genesis or Seanet SDK.

Having the hardware is the ideal place to start.  Without this you have to rely 100% on the documentation. 

Without the hardware you will have to copy the data as it is in the documentation and work from there.

With the hardware I would recommend running the head in Seanet Pro and snooping both the Tx and Rx line to see the data being sent between the sonar and the computer.  This will allow to see the hex data and which fields are changed when you change the settings in Seanet.  This will help you to make sense of the headers and nomenclature.

If you have changed your monitor configuration or moved the Genesis application offscreen, Genesis will open up and you will find it difficult to access.  

To fix this, you you need to delete the Genesis folder within the Windows AppData folder.  This can be found at the location below:

C:\Users\XXXXXXX\AppData\Roaming\Tritech

Where XXXXXXX is your local computer ID. 

If you have a computer running Windows, desktop or Laptop, then you should download the version "for PC/Laptop"

If you have a Hammerhead then you will need to use the "For Hammerhead" download.  Note this is for a PC/Laptop too.

The SCU versions are ONLY for Tritech SCU units. These will not work on the Windows versions that run on every day Personal Computers or Laptops.  

If you are unable to find a solution here, please email the Customer Support Team at: support@tritech.co.uk or call us on +44 (0) 1224 744 111 (option 2), where we would be delighted to assist you.